Last Updated: July 6, 2026
- All Sales Are Strictly Final
Due to the precise nature of our research compounds and strict quality controls, all sales are final. We do not accept physical returns or exchanges under any circumstances. Once a product leaves our facility, it cannot be returned or resold. - Damaged or Defective Products
If your shipment arrives damaged or compromised, you must report it to us within 48 hours of delivery at support@radianaminos.com with:
- Your order number.
- Clear photos of the unopened, damaged package and the affected vials.
- A brief description of the issue.
Once approved, we will issue a replacement or store credit at our sole discretion.
- Incorrect Orders
If you receive an item that does not match your order invoice, contact us immediately at support@radianaminos.com before opening or using the product. We will ship the correct item to you at no additional cost. - Cancellation Window
Orders may only be canceled or modified within one (1) hour of placement, provided the order has not already been processed or shipped. To request a cancellation, email support@radianaminos.com immediately with your order number. - Refund Processing
Approved refunds will be processed within 5–7 business days and returned exclusively to the original payment method. Shipping costs are completely non-refundable unless the error was explicitly made by our fulfillment team. - Support Contact
For all return, refund, or damage inquiries, please email us at: support@radianaminos.com.